In case you want to write a support ticket

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In case you want to write a support ticket

In case you want to write a support ticket

If you want to write us via support system, please correctly specify your problem, it is very important for us.
Here is a link to support: http://www.digitalcombatsimulator.com/en/support/

If you have a problem with the DCS World:

please attach the dcs.log and .crash files that are related to the crashes (timestamp) from your C:\Users\<UserName>\Saved Games\DCS\Logs folder
to the message in the support system

Additional Debug information

If we asked you to provide the dcs.log file with additional DEBUG information, after talking in the technical support ticket, please download autoexec.cfg file and place it into the folder C:\Users\<UserName>\Saved Games\DCS\Config
then start DCS World game and send us the new dcs.log file.

If you can't find the Logs folder , please use this hint:

Hit at the same time Win+R and copy-paste this:
%USERPROFILE%\Saved Games\DCS\Logs
Enter - OK and you will see Log files in folder.

the name of DCS folder in user profile depends on version: DCS, DCS.openbeta

Please watch a video made by BIGNEWY - How to find your logs folder and zip it

If you have a problem with DCS World updates:

please send us a log and config files from root DCS World folder:
..\Eagle Dynamics\DCS World\autoupdate_log.txt
..\Eagle Dynamics\DCS World\autoupdate.cfg

and file autoupdate_templog.txt from folder: %USERPROFILE%\AppData\Local\Temp\DCS\
you can find this folder by hitting at the same time Win+R and copy-paste the path to Temp\DCS folder.

Please ZIP them to reduce a size of files.
a short guide on forums how to compress the Logs folder 


In most cases of the DCS problems we need DxDiag file:

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice
6. attach this text file to new message in the ticket.

How to take a screen shot from DCS World?

Hit the PrtScr button on the keyboard.
All in-game screenshots are saved automatically here:
C:\Users\<UserName>\Saved Games\DCS\Screenshots

Tasklist while running DCS.exe

In some cases we want to know which the processes are running on PC directly while running DCS.exe

Please run this command through CMD:
tasklist | sort >c:\process.txt
then find the file here C:\process.txt and attach it to the support ticket

In case we need a track file after crash

To do this, start a flight and wait a crash of the DCS World
Go to c:\Users\<User_name>\AppData\Local\Temp\DCS\
Find a file LastMissionTrack.trk 
Then attach this track to your message in support ticket

How to save a track for support and future replay

Please fly the mission showing the problem.
Then close the mission, during the debrief screen you can save track.
This track can be found in C:\Users\<User_name>\Saved Games\DCS[openbeta]\Tracks
For support, please attach this track and we will take a look into the issue.

How to save a memory dump of dcs.exe process

If your problem is complicated and requires unusual methods of solving we can ask you to create a memory dump of dcs.exe process.
Please download and unpack Process Explorer utility from Microsoft (https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer).
This is more advanced task manager. Launch procexp.exe executable, agree with the license.
Then follow these steps:
- reproduce your problem with the game
- do not close DCS
- switch to the Process Explorer
- locate process dcs.exe in first column named processes and use mouse right-click
- in popup menu choose "Create Dump" -> "Create Minidump"
- choose folder to save minidump file to
- send us created minidump file
- If this file will be more than 2MB you can use any Internet drives or clouds to share it with us.

Once you have used "process explorer", it can be easily deleted after all operations.

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