Possible troubles with orders
Charged Twice for One Purchase in case of Debit or Credit cards
If you found that you has been charged twice for one order, please don't worry.
Looks like you're experiencing a "shadow" on your bank account. This occurs when a transaction is authorised by your card issuing bank but it fails on the Sage Pay systems for another reason. It may appear as "pending" in your bank statement.
The funds did not leave your account, they had simply been "shadowed" as your bank is expecting us to remove those funds at some point. But we can not actually accept the payment as it has failed.
The shadow automatically expire after 1-2 weeks according to your bank policy and the funds will appear again in your bank account.
Error message about The Authorisation. Please try a different card
The Authorisation has been declined by the bank. Please try a different card
Please make sure you are choosing a correct bank card.
You can try to use PayPal if you have a continuous problem with your bank card at the SagePay or Saferpay payment gateway.
Payment system declined transaction, Payment rejected
You have to ask your bank to allow payments in England (UK).
SagePay payment system are located in UK.
Saferpay payment system are located in Switzerland, ask your bank to allow payments in that country.
Please make sure your card supports international payments.
The SagePay and Saferpay systems doesn't accept a Visa / MasterCard debit Gift card and prepaid cards.
Pay attention that Debit and Credit cards are different !
The Card Type selected does not match card number
Please try to choose another payment method, card type
If you can't pay with the elctronic VISA card try to choose VISA credit (rather than the VISA electon) and it should work
Payment failed, you never see the payment screen
You have tried several times to purchase a module and all goes fine until payment.
You never see the payment screen it skips and goes to tell you payment failed awaiting payment.
You can't ever see the screen to put in the credit card info.
In most cases it is a problem with incorrect Billing information
a. You should cancel the failed unpaid order
b. Create a new order and Double check that your Billing information is correct
Please use only Latin symbols to fill the Billing information for the order.
Don't use any specific symbols from your Alphabet.
Carefully check the Post/Zip code.
If you are from USA, carefully fill a State Code. You can find it from a list of U.S. state abbreviations.
Here is another list of states and territories of the United States
Sage Pay Error, Server Error Message code 500/5003
Q: There's possible an Internal Server Error Message with the HTTP Status Code: 500 and Error Code : 5003
A: It is an Issue with Kaspersky Total Security. If you are using the safe payment of Kaspersky with PayPal it doesn't work. Without it everything worked fine.